FAQ (s)

Q: How long can the product last?

A: Our brand uses top-quality human hair as raw material, which can fully guarantee your use within one year.

Q: What are your payment methods?

1), PayPal

2), Credit cards: VISA, MasterCard, American Express, Discover, Maestro, and Diners Club.  

Q: What is the return period? Who pays for the freight?

A: We promise free returns within 30 days. If the return or exchange is caused by our mistakes, we will bear all related costs, so you don't need to worry about anything.

Q: Why the curl of the same product varies greatly

A: Some wigs have been combed, some wigs have been combed many times, and some wigs have not been combed, which will have a great impact on the shape of the curls. 

Q: How do l pay for an order?

A: To pay for your order on ladyhanne.com, follow the steps below:

1) Select the order and click the "Buy it now" button.

2) Complete your shipping info and contact details.

3) Choose the PayPal payment method on the checkout page. 

Q: If I return an item, how soon can I receive my refund?

A: After we receive your package, we will contact you for the order and refund. If you paid by PayPal balance, you will get your money once we refunded. If you paid by credit card, bank card, or debit card, you will get the payment within 7-15 working days.