Q: How do l pay for an order?

A: To pay for your order on ladyhanne.com, follow the steps below:

1) Select the order and click the "Buy it now" button.

2) Complete your shipping info and contact details.

3) Choose the PayPal payment method on the checkout page. 

Q: What types of payment do you accept?

A: We accept the following payment methods:

1), PayPal

2), Credit cards: VISA, MasterCard, American Express, Discover, Maestro, and Diners Club.  

Interac: You can pay for your order online. please note that the cardholder must have access to online banking.

Lady Hanne Payment Policy


Q: How can l track my order? 


1), You can go to the bottom of the home page "Track Your Order"

2), Complete your order info and you can get your shipping info soon

Q: How can l cancel my order?

A: lf you decide to cancel your order you can contact our customer service department and they will help you. 

Q: Why did my payment fail?

A. lf your payment for an order has failed, please check it is not due to the following situations:

The card security code failed Please note that an incorrect card security code could cause payment failure. The card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make a payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment because at a present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.